Returns policy

Standard no-fault returns

  • Goods can only be returned up to 7 working days starting the day after delivery.
  • Products are returned at your own cost, unused and undamaged in their original packaging.
  • The goods remain your responsibility until the goods have been received on Venus Packaging’s premises.
  • For returns to be processed and refunded, you need to complete the online returns form.
  • Goods must be returned in full pack quantities.
  • Refunds don’t include delivery charges.
  • Venus Packaging will endeavour to process all returns within 3 working days of receipt of the return.

Damage or Wrong item returns

  • If goods are damaged/faulty, customer needs to inform us within 24 hours of starting the day after delivery.
  • Products must be returned unused and undamaged in their original packaging.
  • The goods remain your responsibility until the goods have been received on Venus Packaging’s premises.
  • For returns to be processed and refunded, you need to complete the online returns form.
  • Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs.
  • Venus Packaging will pay for the return delivery charges if you have received wrong item.
  • Venus Packaging will endeavour to process all returns within 5-10 working days of receipt of the return.