Purple Mailing Bags - Additional Info
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Shipping & Delivery
Standard delivery
- Option for deliveries are DPD, UK MAIL, ROYAL MAIL, CLICK & COLLECT (depending upon the order value)
- Orders will be dispatched the same day if the orders are placed/received by 3.30 pm
- Minimum orders for delivery will be 19.99 any orders less than that value be charged at £4.99
- Any orders above the value of £24.99 will be for next day delivery, orders below £24.99 will be shipped with Hermes standard ( 3-5 working days )
- Delivery works same for all orders ( 1 label for DPD/UK MAIL takes upto 30 kgs, Hermes 1 label takes upto 15 kgs )
- Any orders received on Holidays will be processed next working day depending upon order value, can be posted the next working day for next day delivery if above £24.99
Standard no-fault returns
- Goods can only be returned up to 7 working days starting the day after delivery.
- Products are returned at your own cost, unused and undamaged in their original packaging.
- The goods remain your responsibility until the goods have been received on Venus Packaging’s premises.
- For returns to be processed and refunded, you need to complete the online returns form.
- Goods must be returned in full pack quantities.
- Refunds don’t include delivery charges.
- Venus Packaging will endeavour to process all returns within 3 working days of receipt of the return.
Damage or Wrong item returns
- If goods are damaged/faulty, customer needs to inform us within 24 hours of starting the day after delivery.
- Products must be returned unused and undamaged in their original packaging.
- The goods remain your responsibility until the goods have been received on Venus Packaging’s premises.
- For returns to be processed and refunded, you need to complete the online returns form.
- Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs.
- Venus Packaging will pay for the return delivery charges if you have received wrong item.
- Venus Packaging will endeavour to process all returns within 5-10 working days of receipt of the return.