Venus Packaging Solutions Ltd

Delivery & Returns Policy

Standard delivery

Option for deliveries are DPD, UK MAIL, ROYAL MAIL, CLICK & COLLECT (depending upon the order value)

Orders will be dispatched the same day if the orders are placed/received by 3.30 pm

Minimum orders for delivery will be 19.99 any orders less than that value be charged at £4.99

Any orders above the value of £24.99 will be for next day delivery, orders below £24.99 will be shipped with Hermes standard ( 3-5 working days )

Delivery works same for all orders ( 1 label for DPD/UK MAIL takes upto 30 kgs, Hermes 1 label takes upto 15 kgs )

Any orders received on Holidays will be processed next working day depending upon order value, can be posted the next working day for next day delivery if above £24.99

Standard no-fault returns

Goods can only be returned up to 7 working days starting the day after delivery.

Products are returned at your own cost, unused and undamaged in their original packaging.

The goods remain your responsibility until the goods have been received on Venus Packaging’s premises.

For returns to be processed and refunded, you need to complete the online returns form.

Goods must be returned in full pack quantities.

Refunds don’t include delivery charges.

Venus Packaging will endeavour to process all returns within 3 working days of receipt of the return.

Damage or Wrong item returns

If goods are damaged/faulty, customer needs to inform us within 24 hours of starting the day after delivery.

Products must be returned unused and undamaged in their original packaging.

The goods remain your responsibility until the goods have been received on Venus Packaging’s premises.

For returns to be processed and refunded, you need to complete the online returns form.

Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs.

Venus Packaging will pay for the return delivery charges if you have received wrong item.

Venus Packaging will endeavour to process all returns within 5-10 working days of receipt of the return.

Contact us

0116 276 2786

sales@venuspackagings.co.uk

4 Robinson Road , Leicester , LE5 4NS

Opening hours

Monday - Friday: 9am - 6pm

Saturday: 9am - 4pm

Sunday: Closed

Delivery & Returns Policy

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